Head of Growth

About Postal

Postal_ provides an AI native virtual address and mailroom for businesses. We let customers outsource physical mail handling and provide an official address for government, IRS, and vendor communications. Postal differentiates with both software and services:_

• Postal’s AI triages customer mail, generating summaries, extracting deadlines, and telling you what actions to take.
• Postal Compliance Services provides a marketplace of human service providers that can actually handle these mundane compliance tasks for you.

Physical mail is a greenfield use case for businesses to integrate AI into core operations. Mail remains the system of record for all major corporate compliance, finance and legal issues – particularly in highly regulated industries. We have built a unified physical and digital back office to let our customers focus on their core business and outsource everything else.

About the role

As Postal’s first Head of Growth, you will pioneer our marketing motion, shape our culture, and supercharge our growth. You will drive brand awareness and generate inbound leads for the sales team by running experiments and testing new channels. You’ll double down on what is currently working (SEO, partnerships) while experimenting with new growth levers.

Why You Should Join

• You want to help businesses use practical AI.
• You want to own and shape our marketing motion.
• You love building from the ground up and having ownership.
• You are excited to start with a blank canvas for a company with strong PMF.
• You are a curious person with high integrity.

Why You Shouldn’t Join

• You are not ready for the occasional 60 hour work week right now. 
• You are not comfortable working autonomously or without clear structure.
• You are not ready for a risky career opportunity. Even with our growth, we are still an early-stage startup. If you need something more predictable, this is not the right fit.
• You’re not excited about working with engineers and regulated industries. You won’t be able to succeed in this role unless you love our customers and want to truly help them in whatever way possible.
• You do not want to come into our NYC office at least four days a week.

Responsibilities

Own our existing channels

• The majority of our deals come inbound through our content marketing, partnerships, word of mouth. You will be responsible for growing these pipelines.

Validate new growth hypotheses

• We have many hypotheses we’d like to validate. You would execute on these independently to prove or disprove new channels.

Experiment to find new channels

• There are many things we haven’t tried yet. You would experiment with new channels such as:
  • Linkedin, Twitter and social.
  • Paid acquisition
  • Webinars
  • In-person events
  • Expanded partnerships
  • And more.

Your KPI would be to drive X% of sign ups month-over-month.

Qualifications

• 3-8 years of experience in a growth or acquisition marketing role.
• Excellent technical written communication skills.
• SEO experience.
• Proven track record of past successes.
• Metrics-driven & an experimental mindset.
• Bonus points: Previous experience at a Seed, Series A or Series B startup.

Other Benefits

• 100% covered, top-of-the-line health insurance, dental, and vision.
• Computer and workspace enhancements.
• Unlimited PTO.
• Quarterly company off-sites with the team and explore exciting destinations around the world.
• Opportunity to play a critical role in building the foundations of the company and GTM culture.

Technology

Knowledge of our tech is not necessary, but if you're curious, we use:

• FE: React
• Backend: Express.js 
• Database: Heroku Postgres, S3
• Infrastructure: Heroku.